Overview:
An Engagement Coordinator at Mekanic is responsible for the management of assigned client and internal tasks, serving as the key point of contact for both clients and internal teams on ongoing projects. This role ensures the successful delivery of client deliverables on schedule and within budget while actively managing, meeting, and exceeding client expectations.
In addition, the Engagement Coordinator plays a critical role in project planning, execution, and monitoring, ensuring that all phases of a project—from initiation to completion—are well-structured and efficiently managed. They oversee project timelines, resource allocation, and workflow coordination, proactively identifying and mitigating risks that could impact project success.
They will also serve as the primary liaison between clients and internal teams, facilitating clear communication, gathering requirements, and tracking progress to ensure alignment with client goals. This includes collaborating with cross-functional teams, managing dependencies, and maintaining project documentation to support transparency and accountability.
The ideal candidate will leverage experience in project management, account management, and client management to successfully oversee multiple client engagements of varying scope and complexity. They should be adept at managing competing priorities, utilizing project management tools to track deliverables, and ensuring teams stay aligned with deadlines. Additionally, they will support workshops, client meeting planning, and other key activities required to ensure client satisfaction and project success.
Reports to the Chief Operating Officer.
Essential Responsibilities:
- Act as the primary point of contact between clients, internal team members, and external vendors, ensuring seamless communication and coordination on assigned tasks.
- Oversee the end-to-end execution of projects, from initial planning to final implementation, managing branding initiatives of varying scale. Responsibilities include developing project timelines, assigning tasks, monitoring progress, and mitigating risks to ensure timely and high-quality deliverables.
- Collaborate with internal teams to develop and implement efficient project management strategies, optimizing workflows and resource allocation to meet project goals.
- Manage and coordinate scheduling for meetings and communications, ensuring all stakeholders are aligned and informed throughout the project lifecycle.
- Support internal teams by handling administrative and operational tasks, ensuring project organization, documentation, and reporting are maintained effectively.
- Assist in the development and refinement of best practices documentation and materials, contributing to continuous process improvements across Mekanic.
- Act as a Mekanic Process Champion, educating and reinforcing standardized project management practices, tools, and methodologies to drive efficiency and consistency within internal teams.
Core Competencies:
- Enthusiasm – Exhibits passion, initiative, flexibility, and excitement over work. Routinely brings a can-do attitude to the table.
- Teamwork – Reaches out to peers and cooperates with supervisors to establish a best-in-class collaborative work environment.
- Organization & Planning – Plans, organizes, delegates, schedules, and budgets in an efficient manner.
- Persistence – Demonstrates tenacity and willingness to get something done and an ability to problem solve.
- Communication – Speaks and writes clearly across all mediums.
Technical Job Knowledge and Skills:
Candidates should demonstrate experience in the following areas:
- Demonstrated experience with Microsoft Office Suite (PowerPoint, Excel, Word), and Google Suite to effectively manage documentation and project tracking.
- Strong analytical skills with the ability to assess project needs, anticipate challenges, and develop strategic solutions independently or within cross-functional teams.
- Technically adept, with a quick ability to learn, absorb, and apply new tools, processes, and methodologies to enhance project execution.
- Exceptional organizational skills, problem-solving abilities, and adaptability to effectively manage shifting project priorities, meet deadlines, and drive successful outcomes.
- Excellent written and verbal communication skills, with the ability to craft clear, professional client communications, facilitate discussions, and ensure alignment between stakeholders throughout the project lifecycle.
Education and Experience:
- 3+ years of experience in project management and/or account management preferred.
- Bachelor’s degree required.
Compensation:
- Salary: $70,000.00 –$85,000 base salary, commensurate with experience.
- Location: Based in our Alexandria, Virginia office. After the initial 90-day period (pending advisor approval), employees may work remotely one day per week. After two years, employees become eligible for up to two remote workdays per week.
Benefits:
At Mekanic, we value work-life balance and employee well-being. Our comprehensive benefits package includes:
- Paid Time Off (PTO): 20 days annually, increasing to 25 days after three years.
- Mental Health Days: 5 additional paid days per year dedicated to mental wellness.
- 401K Program: Eligible after six months of full-time employment, with Mekanic matching up to 5% of contributions.
- Professional Development: Annual reimbursement of up to $1,500 for eligible professional development activities.
- Annual Incentive Plan: Rewards for personal and company-wide performance achievements.
- Paid Holidays: 10 paid holidays per year to celebrate meaningful events and traditions.
